Simplisafe Reviews

August 16,2018
Simplisafe Reviews
Our Rating: 
7.8/10
Pros: 
  • No annual contracts
  • Low monthly fee for pay-as-you-go plans
  • Easy, quick, do-it-yourself installation
  • Text message and e-mail alerts
  • Easy relocation/transportable
  • 60 day money back guarantee
  • 3 year warranty on all equipment
Cons: 
  • Despite promises of upcoming release dates, still no video monitoring system available
  • Lack of new product development
  • Moderately expensive start-up costs ($229-$539)
Simplisafe Reviews
Our Rating: 
7.8/10
Pros: 
  • No annual contracts
  • Low monthly fee for pay-as-you-go plans
  • Easy, quick, do-it-yourself installation
  • Text message and e-mail alerts
  • Easy relocation/transportable
  • 60 day money back guarantee
  • 3 year warranty on all equipment
Cons: 
  • Despite promises of upcoming release dates, still no video monitoring system available
  • Lack of new product development
  • Moderately expensive start-up costs ($229-$539)
.

Nothing could be more important than protecting the people and things you cherish most. One of the most effective ways of doing this is by investing in a home security system. Although it's an extremely important endeavor, attempting to research home security system providers is a daunting task. There is a lot of information available online and sorting through it all can easily become overwhelming. SimpliSafe proudly boasts of its many public recommendations that include such media titans as Fox News, ABC, NBC, Good Housekeeping, The New York Times and Fortune (among many others). Having achieved an A+ rating with the Better Business Bureau, it's hard to find things not to love about SimpliSafe.

Summary

Although SimpliSafe is (as the name accurately implies) both user-friendly and highly effective, cost efficiency is really where SimpliSafe shines amongst its competitors. The company has become renowned for their cost-saving in almost every aspect of service including the lack of installation fees and the fact that they have no long, drawn-out contractual obligations unlike their major competitors. Their basic monthly plan starts at just $14.99, which when compared to other major home security companies, is extremely reasonable for the quality of service they provide. They offer pay-as-you-go plans so you can stop and reinstate your service any time you like. This is a lot more convenient than other companies who require that you tie yourself to lengthy contracts of a year or more.

The initial startup cost is honestly one of the few setbacks that I have found with SimpliSafe. Depending on your individual needs, you can expect to spend $250 to $550 in upfront costs, which is substantially more than the startup costs with other home security companies.
While this is surely a factor to consider in your decision, my opinion is that it this is a one-time expense and definitely worth the long-term savings provided by SimpliSafe.

Technology & Equipment (70%)
Installation (90%)
Reliability (100%)
Customer Service (90%)
Home Automation (10%)
OVERALL (78%)

 

Installation

The ease of installation with SimpliSafe is unrivaled in the industry and because this simple setup is done entirely by the consumer, there are also no lofty installation charges. A lot of people who are less than tech-savvy (like myself) might shudder at the thought of DIY installation, but SimpliSafe's setup could not possibly be any easier. The equipment arrives at your door preprogrammed and ready to be installed. The entire installation process takes less than fifteen minutes and is completely fool-proof.

Key Features and Technology

The 24/7 live monitoring provided by SimpliSafe was recently named Best Monitoring in the Industry by Central Station Alarm Association (CSAA). SimpliSafe's coverage is 100% cellular and provided through the major carriers Verizon and T-mobile. This helped me feel more at ease knowing that they had partnered with such reputable companies to provide service that would not face the same interruptions as one that operates on a landline phone. As with just about every other aspect of SimpliSafe's service, there is money to be saved here too – the other major home security companies charge up to $40 a month extra for cellular based monitoring. Through SimpliSafe, cellular based monitoring is FREE!

With SimpliSafe, you choose between three different monitoring options: standard ($14,99), interactive ($24,99), or none at all. The standard option gives you the around-the-clock remote monitoring and will alert authorities when an emergency situation arises. Their interactive option also gives you text alerts, remote access to your system, and offers additional alerts for family members, such as alerts when someone opens a desk drawer with private files, or the liquor cabinet. As a unique feature compared to other companies, SimpliSafe doesn’t require you to take a monitoring plan. If you choose not to, your alarm will just be local, instead contacting the monitoring center. In that case, you can hope that just the sound of your alarm will do enough to keep burglars out.

After you’ve chosen your monitoring plan on the website, you select the equipment you want. There are five packages available, ranging from $229.96 to $539.85. Alternatively, you can customize the equipment to fit your home. The most extensive package includes a lot of extra services aside from just focusing on home intruders. It comes with smoke detectors, carbon monoxide detectors, fire detectors, water sensors, and a freeze sensor (that lets you know when your pipes are about to freeze over).

Because they use advanced photoelectric sensors, you're also less likely to encounter frustrating false alarms. In the event of a fire, the detector is equipped with its own internal siren that will sound loudly, waking you up from even the deepest sleep. On top of this, they also have sensors to notify you immediately if there is a water leakage or drastic change in temperature within your home, as well as a motion sensor that picks up any suspicious movement within your home. SimpliSafe's sensors also have a useful protection against false alarms caused by pets; pets under fifty pounds are unlikely to trigger the alarms especially when the sensors are placed several feet off the floor. The most basic package includes all that you'll need for startup, but should you require extra sensors or equipment, you can order them individually. While these extras are not included in the package price, at $29.99 in comparison to the larger competitors' cost of $79.99 and up, it's a small price to pay.

One of the few issues that I have found with SimpliSafe is in their lack of new product development.  Presently SimpliSafe does not offer a video monitoring system like most of their competitors do and this would be a nice option to have. Although they have been saying for several years that there is a video system in development, the release date is continually pushed off and as of yet there isn't one available.

Packages

Starter package

SimpliSafe’s starter package truly is a starter package. It comes with all the essentials, but nothing more. The package includes a base station, a wireless keypad, a motion sensor, an entry sensor, and a free keychain remote.

View the details of SimpliSafe's Starter Package

Economy package

The economy package is almost the same as the starter package, but includes two extra entry sensors so it covers more doors or windows.

View the details of SimpliSafe's Economy Package

Classic package

The classic package offers two extra features compared to the economy package. In this package, you also get three sensors, but on top of that it comes with a siren and a smoke detector for extra security and safety.

View the details of SimpliSafe's Classic Package

Master package

The Master package looks a lot like the classic package, but packs a lot more sensors. It comes with two motion sensors instead of one, and double the amount of entry sensors, making a total of six.

View the details of SimpliSafe's Master Package

Ultimate package

Guard your house from all sorts of emergencies, not just those that require a siren. The Ultimate package includes carbon monoxide detector, a water sensor, a freeze sensor, a panic button, and everything that is offered in the Master package.

View the details of SimpliSafe's Ultimage Package

Our Experience

Overall, we are extremely happy with the quality of service we have received with SimpliSafe since day one. After looking at what the other major companies were offering and comparing them against SimpliSafe's product, it's clear to see that you are getting at least the same quality of service for a fraction of the cost. As someone who is not technologically inclined, I find the ease of installation and use refreshing. There is no stressing over user manuals or long, frustrating hours spent trying to figure out how the basics of the system work. I love the comfort that comes with knowing my family is protected while only spending a small portion of what my friends and family spend each month for the same quality of service with the more well-known companies. It's also refreshing to note that I have never had a problem dealing with SimpliSafe's customer service. They have always been extremely attentive and prompt in addressing any needs or concerns I have had.

 

UserRating: 
Average: 4 (4 votes)

Comments

Been a customer for about a year, but only recently realized how WONDERFUL AND RESPONSIVE SIMPLISAFE is. I have a smoke alarm in my package. Had company in my home last week and someone was smoking near the sensor. Within 10 Seconds SIMPLISAFE was calling me asking If everything was okay and I explained what happened. I told them NOT to dispatch the fire dept, but not 2 minutes later I heard the fire trucks out front, so THANKS ANYWAY .... VERY RESPONSIVE!!

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