Link Interactive v. LiveWatch

September 07,2019
Link Interactive v. LiveWatch

If you are interested in purchasing and installing a monitored home security system, both Link Interactive and LiveWatch are both two stellar options that provide excellent monitoring services, prompt customer service, and are highly rated by their customers.

While Link Interactive has a slight edge in their technology and equipment, as well as customer service, LiveWatch receives very high marks for their ease of installation and low setup costs. Read on to learn more about the similarities and differences between the two leading home security companies.

Installation

One of the primary benefits associated with Link Interactive is the ability to select and install all equipment on an a la carte basis. This means that you need only pay for the equipment that you need and will use, rather than being forced to purchase a standard installation package, as most companies require. In addition, Link Interactive does not offer a professional installation option. Once you select your desired home security setup, the company will send all of the equipment and instruction directly to your home. While this option can save you hundreds on installation costs, it can be a difficult undertaking for homeowners who are not handy with tools.

LiveWatch is another company that does not offer a professional installation option, meaning that you will be responsible for installing all of the equipment in your home, on your own. Despite this, LiveWatch has gotten extremely positive reviews for their system’s ease of installation.

Security Equipment

Link Interactive’s home security system is particularly unique because it runs completely off of a cellular network. This feature is particularly useful when your power is knocked out or particularly crafty and persistent criminals are attempting to break into your home. Even if your power is knocked out, your home security system will continue to work by using cellular towers to communicate with the corporate headquarters.

LiveWatch also receives very high marks for their equipment, including their patented Mobile Pro package, which allows you to arm, disarm, and change the settings of your home security system with your smartphone, from anywhere in the world.

Monitoring Service

Link Interactive is one the most highly rated monitored security services that has been reviewed by The Home Security Experts, and their monitoring services are superb. In addition, LiveWatch also comes highly recommended and is well regarded by most homeowners. Both systems provide you with the ability to monitor your home using your cell phone, and both companies offer high-end plans that allow you to monitor your home using a video feed.

Customer Service

LiveWatch is well known for offering the best customer service in the industry, and our experts can verify this fact. They were extremely helpful in setting up the monitoring plan, walking us through our options, and answering any questions that we had.

Link Interactive also offers excellent customer service and would be a fantastic choice for any homeowner looking for a home security system.

Home Automation

While LiveWatch does offer some limited home automation features, Link Interactive is the clear winner in this category. They offer the ability to completely link your home’s security system with your home automation technology, with seamless integration. You can control your home’s lights, thermostat, and even locks, all from your smartphone.

Costs

While both companies offer flexible contract plans and competitive plan prices, the winner in this category is LiveWatch, because of their willingness to allow customers to cancel their plans at any time, without penalty. This flexibility is perfect for renters and homeowners who may be moving soon.

The Winner Is....

This was a very close contest. While both companies offer reasonably priced home security plans, with excellent features, Link Interactive wins by a very small margin. The company received particularly high marks for their equipment, reliability, and customer service. In addition, their home automation options are nearly endless and are nearly impossible to surpass.

Read our comprehensive how-to guide on selecting a home security company for more information. Plus, check out our review of the top home security companies.

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