AT&T Digital Life Reviews

June 19,2019
AT&T Digital Life Reviews
Our Rating: 
8.2/10
Pros: 
  • Comes with custom Digital Life app for Android, Apple, and Windows.
  • Offers online chat customer service option, a relative rare find for a home security company.
  • Lifetime equipment warranty.
  • Can try the system in-store, rather than purchasing sight unseen.
  • No termination fee if you move and keep your service, plus they will provide complementary installation in your new home.
  • System functions using WiFi, with cellular backup.
  • Provide home automation and video monitoring options.
Cons: 
  • The company only offers two-year contracts, lacking the flexibility of some competitors.
  • The service is less than four years old and lacks a strong track record
  • Additional packages can quickly add up in price
  • High upfront costs
  • Customers have stated that backup batteries only last for 1 day, as opposed to the advertised battery life of 10 days
  • Digital Life customer service is a concern, given the parent company's less-than-stellar reputation.
AT&T Digital Life Reviews
Our Rating: 
8.2/10
Pros: 
  • Comes with custom Digital Life app for Android, Apple, and Windows.
  • Offers online chat customer service option, a relative rare find for a home security company.
  • Lifetime equipment warranty.
  • Can try the system in-store, rather than purchasing sight unseen.
  • No termination fee if you move and keep your service, plus they will provide complementary installation in your new home.
  • System functions using WiFi, with cellular backup.
  • Provide home automation and video monitoring options.
Cons: 
  • The company only offers two-year contracts, lacking the flexibility of some competitors.
  • The service is less than four years old and lacks a strong track record
  • Additional packages can quickly add up in price
  • High upfront costs
  • Customers have stated that backup batteries only last for 1 day, as opposed to the advertised battery life of 10 days
  • Digital Life customer service is a concern, given the parent company's less-than-stellar reputation.
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AT&T has long been known for their extensive home phone and cell phone services in the United States, and the company has recently made significant progress in entering the internet services sector. However, most people are unaware that AT&T offers a monitored home security service, going by the name AT&T Digital Life. While the brand just launched in 2013, they have already begun to make a name for themselves in the home security market. Explore our in-depth Digital Life review to learn more about the company's home security offerings.

AT&T Digital Life home security comes in a variety of package options, with some excellent service and equipment selections that will appeal to homeowners interested in home automation and video monitoring, all with the same company that many consumers already use for their phone and internet services. This allows many customers to consolidate their bills and even lower their overall costs.

Summary

While AT&T Digital Life is a relatively new player on the home security market, The Home Security Experts have tested this system extensively in the field and have concluded that the home security offerings of Digital Life can compete with those of any of their competitors, and that AT&T Digital Life is a particularly strong option for homeowners interested in utilizing technology from old home security systems and who would like to expand their home's automation capabilities.

One of the most useful and highly rated features found on Digital Life home security packages is the mobile application, which was custom designed by AT&T and is widely viewed as one of the easiest to use and navigate home security apps out there. This application is particularly useful for navigating and controlling home automation setups, and the security system as a whole receives high marks in the home automation department.

In addition, AT&T also offers completely free installation for all of their home security packages. Furthermore, they make moving very easy. If you move to a location that is within AT&T's home security map, you can transfer your home security plan at no additional cost to you. Even better, the company will send a professional out to your new home to install the system again at no additional cost. To our knowledge, this benefit is not offered by a single other home security competitor.

Packages

AT&T Digital Life packages come in three different options: Smart Security, Smart Security & Automation, and Premium Security & Automation. These three packages all come with a set of basic door and window sensors, a state-of-the-art control panel, and a motion sensor. Read on to learn more about the differences between the AT&T Digital Life security packages.

One important consideration when looking AT&T Digital Life is the company's early cancellation policy. AT&T charges a $640 cancellation fee for all cancellations that occur more than 14 days after the start of service, plus a $50 fee for each cancelled automation service. However, customers who choose to cancel their service before those 14 days are up are only charged a $99 restocking fee.

Smart Security

The entry-level Digital Life security system, the Smart Security package comes with a motion sensor, three window sensors, and three recessed door sensors, all for the monthly price of $39.99 a month, with a one-time $49.99 setup fee. While this package does come with a nonnegotiable 24-month contract term, you do have the option to fix your billing cycle to 3, 6, 9, and 12 month time periods. This package comes with 24/7 monitoring and smartphone monitoring capabilities.

Smart Security & Automation

Digital Life home security's mid-level package, the Smart Security & Automation package is currently retailing for $54.99 a month, with a $149.99 setup fee. While this service plan does run more expensive than most competing offers, it comes with a slew of add-ons and additional home security capabilities, such as an outdoor camera, touch-screen door lock, and touch-screen control pad, providing with a great deal of additional control over your home's security system and additional protection against criminals.

Premium Security & Automation

Retailing at $64.99 a month with a $199.99 setup fee, the Premium Security & Automation package is AT&T Digital Life's top-of-the-line package for those interested in the ultimate home protection system. This package comes with every feature found on the Smart Security & Automation plan, plus it comes with a glass break sensor, carbon monoxide sensor, thermostat, smart plug for home automation, and a water sensors for flood prone areas.

Installation

One of the best features associated with AT&T Digital Life is the fact that the company does not charge their customers a dime for installation, and will install your complete home security system in a hassle-free manner by a professional. In addition, it is important to note that all of AT&T's home security systems are completely compatible with other home security components, meaning that you can utilize your existing equipment without spending hundreds on redundant home security components.

Key Features

One of the most surprising features offered by AT&T Digital Life is their free in-home consultation. AT&T will send an installation professional out to your home to provide you with a custom assessment of your home and its security weaknesses, helping to you to select the best plan for your personal security needs.

In addition, AT&T offers free installations on all of their home security packages, a relatively rare feature. Once you sign your contract, AT&T will send an experienced professional out to your home to setup and test your home security system at no cost to you. In addition, if you move and decide to keep your AT&T Digital Life plan, the company will not charge you to transfer your account and will even install your security system in your new home for free.

AT&T also offers home automation connection capabilities on all of their devices, making this service a must-look-at option for homeowners interested in an integrated home automation setup. In addition, AT&T's custom built mobile phone app has received very high marks from our review team and the company's customers.

Experience with AT&T Digital Life

While AT&T's equipment does perform as well, if not better, than that of most of its competitors, the company does lose points for its subpar customer service, higher than average monthly prices, and relatively expensive setup costs. In addition, because the home security company is less than four years old, the system simply lacks the sort of track record and customer reviews that make so many of their competitors attractive options.

However, AT&T really thrives at offering their customers the type of flexibility that is seldom found in home security system offerings. For instance, AT&T's equipment typically functions flawlessly when used with leftover equipment from your previous home security company, something that is rarely found. In addition, AT&T's equipment is simply built for automation, making the company an interesting option for homeowners interested in the latest home automation technology.

 

There are many home security providers to choose from. Read how comprehensive overview to learn which is the best home security system for you.

 

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